We are confident that your purchase will meet your expectations. However, you may return your purchase within 14 days from the date that you received it for a full refund (excluding shipping charges). Customized pieces are not returnable so ask your sales representative if customization is necessary prior to placing your order.
Return merchandise must be in original, new condition. Please be aware that custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged.
Returns on items purchased in our store at 75 West 47th Street in New York City must be made in person there.
Return of Online Purchases
We are pleased to offer returns for online orders. You must fill out the form on the Returns page of our website and recieve an RMA number. Online orders must be shipped to 75 West 47th Street, NY, NY 10036, Attn: Returns. Please include the RMA number, your name, address, and phone number in the package. When we receive your return, our Support Department will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible – usually, within a few business days.
To be eligible for return, your purchase:
- Should not show signs of wear or damage
- May not be engraved, altered, or resized
- Must be accompanied by a Return Authorization (RMA) number
- Must include the orignal jewelry box
We reserve the right to refuse any merchandise that is returned after 14 days or that doesn’t meet the above requirements. Refunds will be made to the same payment method used for the original purchase.
Returns typically take no more than five days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.
Please use care when packaging and shipping your return. You should insure the package for the full purchase price with your carrier. Please be sure to package your return item with proper protection from damage (i.e. bubble wrap, tissue paper, etc.)Zoland cannot be responsible for items that are lost, stolen, or damaged during return shipping.
Pre-authorizing Your Return
Please fill out the online Return form or call 212-575-8875 or email firstname.lastname@example.org to request a Return Merchandise Authorization (RMA) number. This number will be emailed to you for merchandise that meets our return criteria.